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What is the cancellation insurance?
If you have contracted the cancellation insurance with your purchase, this insurance will allow you not to lose the money from your tickets in case some specific unforeseen circumstance might prevent you from attending the event, such as death of a relative, premature birth, court summons as a witness or jury, summons to an election table, withdrawal of driving license, incorporation or geographical transfer to a new job, presentation to official opposition exams, presentation of an Employment Regulation File directly affecting the insured, breakdown or accident of vehicle of the insured preventing him/her from reaching the venue of the event, etc.

In addition, the cancellation is covered in the event that the insured or a family member is diagnosed with COVID-19 positive by PCR (including asymptomatic patients), during the 14 days prior to the event. The coverage would also be included if, as a consequence of COVID-19, the insured or a family member were hospitalized or had to stay in bed within the 7 days prior to the event.

The insurance company responsible for cancellation insurance is ERGO Seguros de Viaje. ENTRADAS EVENTIM S.A.U. is limited to the distribution of the said insurance product through entradas.com.

You will be able to buy the cancellation insurance before finalizing the purchase of your tickets, and if you do so, you will receive an email from the insurer within the next 48 hours with your policy number and the necessary instructions to contact them in case of need.

If you have not received the email from the insurer or you cannot find it, contact the insurer by email at dpto.comercial@ergo-segurosdeviaje.es.
If you need to process a claim covered by the policy and make use of your cancellation insurance, you must notify your file using the insurer's online claims portal:www.ergo-segurosdeviaje.es/EOS/accesoPortalSiniestros

Before purchasing the cancellation insurance, we advise you to consult the list of covers included in the insurance as well as the General Terms and Conditions of the Cancellation Insurance and the Insurance Product Information Document.
If you have any further questions, please use our search box or contact our customer care.
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