Print

Privacy and Cookies Policy

The purpose of this data protection information is to inform you about the processing of your personal data when visiting and using this website and about the marketing measures we use on this website, as well as on third party websites and social networks, in accordance with the provisions of Article 13 of the General Data Protection Regulation (hereinafter referred to as “GDPR”).

This data protection information is based on the following data protection terms, which define for ease of understanding:

1. GDPR: GDPR is the General Data Protection Regulation (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC).
2. Recipient: is a natural or legal person, authority, institution or other body to whom personal data are disclosed, whether or not it is a third party. However, authorities which, in the framework of a specific investigation mandate, may receive personal data under European Union (EU) or Member State law shall not be considered as recipients; the processing of such data by such authorities is carried out in accordance with the applicable data protection directives depending on the purposes of the processing.
3. Personal data: are any information relating to an identified or identifiable natural person, i.e. the data subject. An identifiable natural person is one who can be identified directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. Personal data can be, for example, name, contact details, user behaviour or bank details.
4. The controller: is the natural or legal person, public authority, agency or other body which, alone or jointly with others, decides on the purposes and means of the processing of personal data. Where the purposes and means of such processing are laid down by the law of the EU or its Member States, the controller or the specific criteria for its designation may be established in accordance with the law of the EU or its Member States.
5. Processing: means any operation or set of operations which is performed upon personal data or sets of personal data, whether or not by automatic means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transfer, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction. The processing may consist, for example, in the collection and use of your order data for the sale of tickets.

First. Basic Information about the processing of your personal data:

Controller
ENTRADAS EVENTIM S.A.U, with registered office at Calle Serrano Anguitam 8, 2nd Fl., 28004, Madrid (Spain). You can contact us through the form available in the help section.
DPO
If you wish to contact our Data Protection Officer (DPO): you can do so through the following e-mail address: dpo@eventim.es, as well as at the postal address indicated above.
Processed Data :
Name and surname, postal address, email address, telephone, payment method, IP Adress. Information related to previous purchases made, as well as information obtained through cookies or similar technologies relating to the connection, use or navigation on the ENTRADAS.COM website.
Purposes of the treatment and bases of legitimization
- Manage web services (ticket sales, user registration, response to queries raised in each form). - Sending notifications related to the service. - Computer security (identification and defense against threats such as bots or DDoS). - Fraud prevention. - Sending of commercial communications. - Advertising measures in the form of remarketing, display advertising and ads on social networks (Legitimate interest or consent, depending on whether you are a customer or not, but have expressly consented). - Elaboration of a commercial profile (Profiling of your data). - Execution of the contractual relationship (including, where appropriate, the detection, prevention and prosecution of fraudulent resale -before and after the celebration of the events- and the management of possible incidents, claims and complaints related to it). - Legitimate Interest or consent, in case you are not a customer and you have requested it. - Consent.
Recipients of the Information
Promoters and Organisers of the events, service providers, competent authorities, where appropriate. We may also share information about the use of the web with our advertising partners, as detailed in the "Cookies" section.
Data Subjets Rights
You can exercise the rights recognized in the current legislation on data protection, by sending a written communication to the Data Controller at the postal address in calle Serrano Anguita 8; 28004 Madrid, as well as through the form available in help section.
Cookies
We use own and third-party cookies and pixels to improve our services by analysing your browsing and offering advertising related to your preferences, as detailed in the "Cookies" section.

Second. Additional Information about the processing of your data

Controller:

Contact information of the Data Controller: ENTRADAS EVENTIM, S.A.U.; calle Serrano Anguita 8; 28004 Madrid, and through the form available at: - help section.
Contact details of the Data Protection Officer: you can contact the DPO through the email: dpo@eventim.es, and through our postal address in calle Serrano Anguita 8, 2004, Madrid.

Joint Controller:

ENTRADAS.COM may sometimes be co-controller for the processing together with the promoter / organizer of the event. You will be informed of the identity of the two Controllers during the ticket purchase process, as well as the Privacy Policy of the Organizer concerned.

Data:

What data do we process?: For the management of web services, we process identification data (name, surname, postal address, email address, telephone number and IP Adress), payment method information and the history of purchases made. The data we request as mandatory are to be able to give you the service you request at any time and to perform the contract, or to comply with legal obligations. Otherwise, the contract could not be performed or signed, or ENTRADAS.COM would not be able to meet its legal obligations.
All fields requested in the forms are mandatory. Optional fields are marked as such. For example, date of birth is marked as optional. The telephone number is marked as optional in the user's register and as mandatory in the event of purchase, as in the latter case it is necessary for matters related to ENTRADAS.COM services or the event, including sending informative notifications about the service or the event.

During the ticket fpurchase process, bear in mind that if you change your phone number or postal address, these details will be changed automatically in your user profile.

In events where tickets are named due to the developer's requirements, you must provide us with the necessary information to allocate them. We will always try to advise you before purchase.
For events that require data collection from children under 14, we understand that the person who provides them is the holder of the parental authority or legal guardian, directly responsible for providing the information and consent for and on behalf of the aforementioned minor, and also with the authorisation of the other holder.
We also use cookies and similar technologies that give us information on the connection, use and browsing data from your device, browser or protocol, as detailed in the Cookies section.

Purpose(s):

For what purpose do we process your data?: It will depend on when you provide them, but here goes all the information:

When do you provide us with your data?	For what purpose are we going to use them?	With which legal base?	How long do we have them for?
Registration and creation of a customer account.	We process your personal data to enable you to create and use your customer account and to purchase tickets and afterwards inform you about our products and services. You can also create lists of your favourite artists, venues and events, bookmark them and receive information about them. You can participate in exclusive pre-sales and ticket sales registration, subscribe to newsletters and take advantage of other benefits relating to your ticket purchase. The registration and use of the customer account requires the provision of personal data. Mandatory fields are marked accordingly in the input mask. So-called session cookies are used for the technical realization of the login. Besides, you have the option to select a “persistent” login for the device you are using. In this case, you will not be asked for your password for a period of up to 6 months. This allows you to complete your ticket purchase faster and more conveniently, as well as to use other functions and advantages faster. To enable this login, cookies are set on your end device. For some functions, such as downloading tickets, additional authentication via your password, is still required. To make it easier for you to create a customer account and log in later, we offer you the option of registering or logging in using a single sign-on procedure (SSO). This involves authenticating yourself with your login details at the selected provider (e.g. Apple or Facebook). After clicking on the button for the relevant provider, you will be redirected to their login page and, depending on the settings you have made with that provider, we will receive the selected profile data (e.g. name, email address and, potentially, delivery address and date of birth) to create a customer account or link an existing one. The use of SSO is voluntary and allows you to log in directly through your chosen provider in the future without having to register again. You can revoke your consent at any time by deleting the corresponding link in your customer account or directly in the settings of your chosen provider. The legality of the processing prior to revocation will not be affected. ENTRADAS.COM shall not be responsible for the data processing carried out by the chosen provider for user authentication. For more information on this data processing by the provider, please refer to their data protection information: Apple or Facebook.	Consent of the data subject for: (i) registration and account creation, (ii) and, where applicable, for maintaining an active session on a persistent basis and (iii) SSO registration or login. (Art. 6.1.a). Legitimate interest in verifying the user's identity (Art.6.1.f).	We periodically review and update this information and delete that of users who have not accessed their account in the last 24 months (at most).
In the purchase process.	Full management of the whole ticket sales process, including:(i) sending information of the incidents of the event; (ii) welcome email; (iii) if your purchase process is not completed, we will also inform you of this so that you are not left without tickets; (iv) We will use your email to send you commercial communications by electronic means, but before the end of the purchase process you will have the option to tell us that you do not want to receive them; (v) likewise, if you so request, such communications will be tailored to your interests, for which we will generate a commercial profile allowing us to know more about your interests. We thus only send you information about what we believe could genuinely be of interest to you; (vi) preventing possible fraud against you or against ENTRADAS.COM during the purchase process. Fraud or cyber-attacks prevention will be carried out on the basis of objective criteria allowing for the inference of certain situations or behaviours constituting fraud or IT security breach. Under no circumstances will the conclusions reached involve the evaluation of behaviours, lifestyles, habits and customs, etc., and no conclusions will therefore be drawn in this regard; (vii) When you purchase merchandise through our websites and choose either "purchase on account" or "hire purchase" payment methods, BillPay or Klarna use tools to identify potential fraud. A corresponding check only takes place if you give your consent (opt-in). If the check is negative, the payment methods "purchase on account" or "hire purchase" are rejected. However, all other payment methods listed in the merchandise shop are still available to you. When using the tools, it is possible to draw conclusions about your person; (viii) billing; (ix) experiential emails to buyers with recommendations prior to the event; (x) When you buy a ticket on our websites, you may be redirected to a virtual queue in situations with particularly high visitor numbers. This is to ensure that we do not overload our websites. In order to to determine your place in the queue and to enable you to buy tickets at the right time, your IP address and possibly browser data are processed by Queue-it ApS. The access to the virtual queue is sometimes restricted, so that you can only enter it if you have already registered in advance for the on-sale with your e-mail address. In individual cases, we register you for the virtual queue on behalf of our partners, who share your e-mail address for this purpose with us and in their own. To gain access, you must enter the previously registered e-mail address in the virtual waiting room and will then receive a one-time code by e-mail. The virtual queue can only be entered once this code has been entered correctly in the virtual waiting room; (xi) If you choose to have your tickets sent by post, we will help you avoid input errors and ensure successful delivery through address suggestions and validation. For this purpose, we use the Loqate service provided by our partner GB Group Plc and process your IP address and the address data you have entered.	Depending on which section of the purchase process you are at: (i) send information on the incidents of the event: contractual performance (Art. 6.1.b); (ii) welcome email: contractual performance (Art. 6.1.b) GRDP); (iii)if your purchase process is not completed, we will also inform you of this so that you are not left without tickets: legitimate interest in helping you complete the purchase (Art. 6.1.f) GRDP); (iv) send commercial communications by electronic means: legitimate interest in sending commercial communications while enabling the option of opposing and configuring the customer area in this sense (Art.6.1.f) GRPD); (v) profiling: express consent (Art. 6.1.a) GRPD) (vi) & (vii) preventing fraudand cyber-attacks: legitimate interests in guaranteeing the correct commercialization of the events, avoiding damages for our users and for Entradas.com. (Art 6.1.f) GRDP) and compliance with legal obligations related with cybersecurity (art. 6.1.c) GRPD); (viii) billing: compliance of a legal obligations (Art. 6.1.c) GRPD); (ix) communications with pre-event recommendations based on our legitimate interest in enhancing experiential emails: legitimate interests to improve the user experience (art. 6.1.f) GRPD); (x) Virtual queue: our legitimate interest in providing our websites securely and efficiently (art. 6.1.f) RGPD) and  providing you with a registration for the virtual queue (art.6.1.a) GDPR); (xi) Postal address validation for ticket delivery (Loqate): Contractual Performance (art. 6.1.c) GRPD).	During the term that we should have your purchase data to address a possible claim, depending on the statutory deadline prescribed by law.
Contact form.	(i)Being able to respond to your query.(ii) Customer care(iii) respond to requests for exercising the data subject’s rights to data protection	(i)Response to inquiries: Consent of the data subject (Art 6.1.a) GRPD) .(ii) Customer Service: Legitimate interest in defending from a claim and compliance with legal obligations (Art. 6.1. c) and f) GRPD) (iii) Response to a request to exercise data protection rights: compliance with a legal obligations (Art. 6.1.c) GRPD).	Depending on the type of query, we review and delete every query that has already been answered, and we will try to delete them periodically. In other cases, we keep queries during the legal term in which a claim may arise.
Write a review.	To post your opinion, but your personal information will not be made public.	Consent of the data subject (Art. 6.1.a) GRPD).	The personal data associated with said opinion is periodically deleted.
Newsletter	When you subscribe to our newsletter, we will use your personal data to keep you informed of the latest events, news, contests and promotions on products and services offered by entradas.com.	Consent of the data subject (Art. 6.1.a) GRPD).	Your subscription will not expire, and you can unsubscribe at any time from our communications or, if you have registered as a user on our website, through your User Area, section “Newsletter Configuration”.
Ticket Alarm	We will use your data to inform you of new releases for the artist you subscribe to.	Consent of the data subject (Art. 6.1.a) GRPD).	Your subscription will not expire, and you can unsubscribe at any time from our communications or, if you have registered as a user on our website, through your User Area, section “Newsletter Configuration”.
Promotional contests	When you decide to voluntarily participate in a contest organised by ENTRADAS.COM, we will use your data to manage all phases of the contest, award delivery and other communication, information and promotion activities related to the relevant contest , in accordance with the specific terms and conditions set out in the Legal Bases that shall be disclosed for each competition and submitted to your acceptance. Your participation in contestss is entirely voluntary. If you do not wish to enter a contest, your relationship either as registered user or purchaser of ENTRADAS.COM will not be affected.	Consent of the data subject (Art. 6.1.a) GRPD). Compliance with a legal obligation (in the event that you have won an award, and we need to communicate your data to the Spanish Tax Authorities (Art. 6.1.c) GRPD).	We will keep your personal data during the performance of the competition and during the legal term in which a claim may arise.
Connection, use and browsing (cookies)	When you visit our websites as well as part of marketing measures on third-party websites and in social network, we use information regarding the connection, use and browsing made from your device, browser or protocol, where applicable. Such information is collected by Cookies or similar technologies to the following purposes:(i) technical purposes(ii) functional purposes(iii) marketing purposes. Such information does not permit the individual identification of users and it is not linked to their personal data. Therefore, it is not possible to draw conclusions about your person. However, certain information related to the type of browser or IP Address could be recorded in our systems and that’s why we ask for your acceptance for the installation of Cookies (see further information in the “Cookies” section).	The legal basis for the processing of this information is the user's consent, except for technical cookies based on the execution of a contract.	The period for which the personal data will be stored are set out in the “Cookies” Section.
Purchasing merchandise in the online shop	(i)We process your personal data when you buy merchandise on our websites (ii) If you purchase merchandise for another person (third party), we process the third party's personal data (name and, if applicable, contact data) provided by you for sending the merchandise to the third party.(iii) When you buy merchandise on our websites, you may be redirected to a virtual queue in situations with particularly high visitor numbers. This is to ensure that we do not overload our websites. In order to determine your place in the queue and to enable you to buy merchandise at the right time, your IP address and possibly browser data (e.g. user agent) are processed by Queue-it ApS.	The processing is carried out for the purpose of contract execution on the basis of Art. 6.1.b) GDPR.	During the period of time that we must have the data of your purchase to attend a possible claim, depending on the statute of limitations established by law.

Revocation of consent and/or request to unsubscribe from receiving commercial communications:

• In the event that the legal basis for processing your data is the consent, you may revoke your consent for the treatment of your data at any time. If you wish to no longer receive our sales communications, you can unsubscribe by logging in as a user. Once you have logged in, you will be redirected to your user area where you can access Messages and Ticket Alarm. You can manage your subscriptions in your user area by enabling and disabling “Newsletters and Notifications” options.
• You may at any time exercise your rights of access, rectification, opposition, deletion and portability by writing to us at C/Serrano Anguita nº8, 2ºIzq, 28004, Madrid, by sending an e-mail to dpo@eventim.es or by using our help form.

Legitimation:
The legal basis for processing your data varies depending on when we collect your personal data, the information is available in the table placed above.

Recipients:

• The identification data of the buyers may be provided to the promoter / organiser of the event, in order to manage the sale of the tickets and issues strictly related to the performance of the event due to the fact that the ultimate purpose of the ticket purchase is the enjoyment of the event (including but not limited to managing the access control to the venue, solving incidents, relocating seats, cancellation of events).
• In the event that the ORGANISER of the event, or the PREMISES where the EVENT is held, are interested in being able to obtain the data of the buyers for marketing purposes, the consent for the purchase process will be clearly requested in the purchase process for said communication.
  Only in cases where the buyer consents, their data may be communicated to the event sponsor/organiser so that they can send general or personalized marketing communications, including electronically (email and telephone), about other events, products and/or services specific to the sponsor/organiser.
  In any case, at the time when consent is requested, the recipient of such communication will be clearly identified, providing its corporate name, registered office and a link to its privacy policy.
• Upon request of the promoter/organizer of the event, it may be necessary to provide identifying data for the compliance of a legal obligation, for instance, when it is mandatory to issue an invoice in favour of the user in accordance with the applicable regulations.
• If you access your account through your FACEBOOK or INSTAGRAM social network accounts, you must know that the data controller of that social network is operator of said social network is the company Meta Platforms Ireland Limited with headquarters at 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. When you access through these social networks or you click on the "Like" button, the user's browser will connect with the Meta servers and the social networks will receive the information of the user's access website, date and time of access, IP address of the user and may retain information about such access in the user's accounts.. In any case ENTRADAS.COM has no influence on the plug-ins that collect such information, it being in such a case necessary to access to said information through the Privacy Policy of said social networks.
• If you click on "Like" in any other social networks, you will be directed to it, and you should know at all times that when entering your browsing space, you must consider its privacy policy.
• ENTRADAS.COM may be sometimes requested to provide the competent authorities with information related to transactions, purchases and users. Such competent authorities may include public authorities such as the police or judicial authorities for investigation purposes, as well as administrative bodies within the scope of any supervisory procedure.
• In addition to this, your personal data is transferred to ENTRADAS.COM’s service providers such as, for example, payment gateways and financial entities, IT and technology service providers, service providers for managing the venue access control, postal services providers, customer care services providers and marketing and advertising services providers and partners.

Rights:

• You can exercise the rights recognised in the current legislation on data protection(right of access, right to rectification, erasure, object, restriction of processing and data portability, when appropriate), by sending a written communication to the Data Controller through the contact details indicated above. Users wishing to do so must attach a copy of their national identity document, passport or other valid document that identifies them. If you wish to no longer receive our sales communications, you can unsubscribe using the means stated above or by accessing your user area and managing your own subscriptions under “Newsletters and notifications” section.
• If you wish, you can also address the Spanish Data Protection Agency:https://www.aepd.es/agencia/contacto.html

Third parties’ data: :

• When you provide us with personal data of third parties (for example, when you purchase a gift card or in the scope of Customer Services inquiries, or to purchase any merchandise products on the online shop), you guarantee that that you have got the consent of the data subject for the communication of their data to ENTRADAS.COM, as well that you have informed them on the purposes and the way in which we need to process their personal data. If you provide us with such data in the scope of the social networks remember not to disclose personal data of third parties in public messages, always do it by private message.

Third. Cookies policy. Data treatment for analysis purposes and commercial purposes.

This website of ENTRADAS.COM uses own and third-party cookies to personalize the content, improve the website functionality, analyze your browsing and show you advertisements related to your preferences. We also share information on the use of the website with our advertising partners.
We also conduct marketing campaigns using tags (pixels) and cookies from our retargeting providers. When you visit our websites, pixels and cookies associated with the content you have accessed are placed. This allows us to document whether you have accessed our website through our advertising campaigns and whether you have registered. In addition, we play advertising banners and display ads to users of Meta platforms (e.g. Facebook and Instagram) or Tik Tok who have a similar profile to our customers and website visitors. If you have an account on these social networks and agree to the display of advertisements through your account settings on those social networks, you will be shown recommendations about our products and services on those social networks. The recommendations are generated on the basis of your interests (e.g. “likes” of artists) stored in your public profile on these social networks. For this, we process your public profile data. In connection with the use of Google Ads, Meta Platforms (e.g. Facebook and Instagram) or Tik Tok, the data we process is your IP address, your device ID/cookie, the activity on your page/wall, the pages you visit, or the interactions made with the advertising, services and products displayed on those social networks. In these cases of use of Google Ads, Meta Platforms and Tik Tok, your personal data is in many cases transferred to the U.S. This data transfer is done on the basis of EU standard contractual clauses. This ensures adequate protection of your personal data.

For further details on data processing by retargeting providers, please refer to the relevant data protection information:

Google:
General Information
Explanation on the use of third-party data

Meta Platforms:
Facebook
Instagram
TikTok Information Technology UK Limited & TikTok Technology Limited (Ireland)

Also, on the ENTRADAS.COM website you can use Google Maps services to see the location of venues and events and keep up to date on events and artists by watching videos or listening to music samples taken from Apple Music or Youtube. To provide these services to you, we use content that we link to from these third parties on our websites. To display this content, the third-party content providers process your IP address and transmit it to their servers, which may be located in the U.S. If this is the case, this data transfer takes place on the basis of EU standard contractual clauses that ensure adequate protection of your personal data.

In any case, this information does not allow us to identify the user by name and is not linked to your personal data, so it is not possible to draw conclusions about the person. However, it may be recorded in our systems regarding the type of browser or IP address and therefore your acceptance is requested for the installation of cookies.

The legal basis for the processing of the information indicated in the preceding paragraphs is the consent of the user as provided for in Article 6.1.a) of the RGPD, except for technical cookies based on the execution of a contract in accordance with Article 6.1.b) of the RGPD.

Besides, we use Optimizely Web Experimentation (Optimizely) on our website to increase the attractiveness and optimise the content and functionality of our website. By playing out new functions and content to a percentage of our users and statistically evaluating the change in usage, we can regularly improve our offer.

In order to play out the new functions and content, we use cookies that determine your affiliation to a variant of the optimisation test and link it to a pseudonymous ID in order to provide you with the website on the basis of the fulfilment of a contract within the meaning of Art. 6.1.b) of GDPR.

If you give us your consent to do so, we use this information to evaluate your use of our website, as well as to create reports on the optimisation test and related website activities. We process your personal data for this purpose on the basis of your consent within the meaning of Art. 6.1.a) of GDPR.

In connection with the use of Optimizely cookies, your personal data is transferred to the USA. This data transfer takes place on the basis of EU standard contractual clauses. This ensures adequate protection of your personal data.

You can prevent the collection of information by Optimizely Web Experimentation by preventing the storage of cookies through an appropriate setting in your browser software or by deactivating Optimizely's tracking here. However, we would like to point out that in this case you may not be able to use all the functions of this website to their full extent.

Likewise, we use the Mixpanel product analysis tool to analyse and improve the use of our websites and applications. Mixpanel Inc. helps us to better understand user behaviour, reproduce pseudonymised sessions, perform A/B testing and feature experiments, connect data to our internal systems, and analyse key figures in relation to business performance.

Data processing with Mixpanel is carried out exclusively on the basis of consent within the meaning of Article 6(1)(a) of the GDPR. As Mixpanel is based in the United States, data is transferred to that country. An adequate level of protection is ensured by the partner's certification under the EU-US Data Protection Agreement and additional technical and organisational measures.

For more information, please visit: https://mixpanel.com/legal/privacy-policy/

For all such purposes, we process the following personal data:

• - Ip Address (shortened)
• - Technical data about your device and browser
• - Usage interaction with the website and app (e.g., clicks, navigation, feature usage)
• - Session flows and derived statistics
• - Cookies (see cookie information below)
• - Pseudonymised identifiers (e.g., hashed email address so it can't be identified

This personal data is processed on the basis of your consent. In Entradas ENTRADAS.COM, we respect your right to privacy and, therefore, we have introduced a tool which allows you to modify the default settings and choose what type of cookies you wish to enable/disable. Therefore, on accessing our website, you can accept the installation of cookies, or you can change the default settings. Bear in mind that, depending on the category of cookies that you disable, it is possible that some services or functionalities that we offer you will be affected. However, you may also, at any time, revoke your consent to the use of cookies, setting the permissions yourself. If you wish to change the settings in order to be able to enable/disable cookies, you can do so from theCookies Configuration tool located at the bottom of the page of our website.

What are cookies?

Cookies are text files which contain small quantities of information related to your user, your preferences or your device, which are downloaded onto your equipment when you access certain websites such as, for example, this one. The cookies are then sent back to the website of origin (first-party cookies) or to other websites (third-party cookies). In general, the information does not identify you directly and can provide you with a more personalized web experience.

Among others, cookies allow these websites to operate correctly, personalize your user experience, improve the website functionality, store and recover information on your browsing habits or those of your equipment, show you advertising in accordance with your preferences and, in certain cases, recognize your device.

The term “cookies” can cover other kinds of similar technologies, such as “pixels”. A pixel is a fragment of code which is placed on the website to enable a cookie which provides information on the visit.

What type of cookies are used in this website?

This website’s cookies can be used for technical, analytical or advertising purposes.

Technical cookies

These cookies are necessary for the website to operate correctly and cannot be disabled from our systems. They are therefore compulsory. In general, they are only set in response to your actions made on requesting services, such as to establish your privacy preferences, to log in or to fill in forms. You can set your browser to block or warn you about these cookies, but some areas of the website will not work. These cookies do not store any personal identification information.

The technical cookies used are detailed below:

Owner	Purpose / Use
Consent Manager	Tool to comply with regulations and manage cookie consent. Thanks to this tool, you can set your cookies and enable/disable them by categories.
Google Tag Manage	This is a cookie container which allows labels to be managed and tracking codes to be updated on the website quickly and simply. Without it, tracking cookies will not work, and it is therefore considered to be an essential or technical cookie.
The Revenue Labs	It allows users to access the ticket + hotel package sales service for those events where it is available. Without it users do not have access to this service so it is considered an essential or technical cookie.

Functional cookies

This category includes personalization and analytical cookies. These cookies make it possible to improve the website functionality, improve your user experience, adapt the content and the advertisements to your interests, capture and remember your user preferences, allow social interactions, analyze the traffic and the browsing habits, and obtain statistics. They can be established by our company or by external suppliers whose services we have added to our pages. If you do not allow these cookies, it is possible that some of these services will not work correctly (for example, the shopping basket, access to secure areas, online billing).

The functional cookies used are detailed below:

Owner	Purpose / Use
Google analytics 360	This is a service of analysis of the use of our website, provided by Google Ireland Ltd ("Google"). Google Analytics 360 uses cookies to analyze the use of the website. The information generated by the cookie is generally transferred via a server established in Europe and managed by us to Google Analytics 360 in the USA and stored there. This data transfer takes place on the basis of EU standard contractual clauses. This ensures adequate protection of your personal data. We shorten your IP address on the server we operate before transferring it to a Google Analytics 360 server. An exception to this are websites that we operate under joint responsibility with our partners, there your information will be transferred to Google Analytics 360 after using IP anonymization on our websites. If you are located in the European Union, this function shortens your IP address within the member states of the European Union or which are part of the European Economic Area. On behalf of EVENTIM, Google Analytics 360 will use this information to evaluate your use of the website, compile reports on website activity and provide EVENTIM with other services relating to website and Internet usage. For more information on the terms of use and data protection of Google Analytics 360, click here.
Google Maps	Location of venues and events. More information here.
Youtube	Viewing videos of artists and events. More information here
Apple Music	Audio tracks of artists and events. More information here
AT Internet	They allow us to know how users interact with the content of our website when they browse on it. We thus have information on, for example, at what times we have the greatest volume of sales, which days of the week or through which URL most users reach our website. You can obtain further information here
Olark Inc	They allow us to identify a visitor of the website and remember their access to it; they are also used to monitor the chat sessions and obtain additional information on the chat status, among other functions. You can obtain further information here.
New Relic, Inc	To make measurements of the browser, using the same JavaScript library used by Google Analytics. You can obtain further information here.
Frosmo	Content personalization. More information here.
The Revenue Labs	Content personalization.

Advertising cookies

These cookies can be established through our website by our advertising partners. They can be used by these companies to create a profile of your interests and to show you relevant advertisements on other websites. They do not directly store personal information, but rather are based on the unique identification of your browser and Internet device. If you do not allow these cookies to be used, you will see less targeted advertising.

The advertising cookies used are detailed below:

Owner	Purpose / Use
Google Ads	Is an advertising platform owned by Google Ireland Ltd. (“Google), which allows advertisers to create, manage and optimize ad campaigns on Google and its associated networks. Its main objective is to help businesses attract traffic, generate conversions and increase online visibility through paid ads. More information here.
DoubleClick	Also owned by Google, Inc, which provides us with information on the date and time, type of hardware and software used, search history, in addition to the IP address, of the user. This type of cookie is used to improve the advertising. They tend to be used to target the advertising according to the content which is relevant for a user, to improve the campaign performance reports and prevent advertisements from being shown which the user has already seen. More information here.
Hi-Media Performance	For the dissemination of personalized advertising messages; and to collect anonymous statistical data.
Adroll (Netroll Inc,)	Monitoring of the pages that the user visits and the purchases made using the tool. More information here.
Meta Ads	Owned by Meta Platforms, Inc. It allows you to visualize when a user makes a purchase through the tool, as well as to build “look alike” audiences and display advertising banners to users of your social networks, such as facebook and Instagram, who have similar profiles to buyers or users of entradas.com. The information related to the cookies of entradas.com’s users will only be used as a reference for the building of similar audiences but entradas.com’s users will not be impacted with banners since the purpose of “look alike” audience is to obtain new target audience. More information here.
Webloyalty	Offer you the opportunity to belong to the “Purchasing Privileges” club on being a client of entradas.com. More information here.

Occasionally the ticket sales process is part of a web page whose owner may be (1) the company who owns a venue or facility, (2) the promoter, organizer or distributor of an event, (3) a distributor authorized by entradas.com to sell tickets. In these cases, regardless of whether the ticket sales are carried out integrated into the browser or through a new window, they can use some pixels that provide information that is shared with the web page owner, and whose purpose is to optimize its marketing investment for the sale of tickets:

Owner	Purpose / Use
Google	Tracking of the pages that users go through and the purchases made through the tool.
Facebook	Tracking of the pages that users go through and the purchases made through the tool.
Twitter	Tracking of the pages that users go through and the purchases made through the tool.
Bluekai	Tracking of the pages that users go through and the purchases made through the tool.
Sizmek	Tracking of the pages that users go through and the purchases made through the tool.
The Revenue Labs	Tracking of the pages that users go through and the purchases made through the tool.

Recipients and international transfer of personal data

The personal data collected using our own cookies will not be transferred by Entradas.com outside the European Union, nor will they be communicated to third parties except to public authorities and bodies, to comply with a required legal obligation. In regard to the third-party cookies identified, we remind you that the information collected is managed by these third parties and you can consult how they will treat your data in their privacy policies which they must have published on their respective websites.

For how long are cookies stored?

There are cookies which are only stored during the session (session cookies) and others which are filed for a certain period of time or indefinitely (persistent cookies).

How long each cookie is stored depends on the company which designed it and is beyond the control of ENTRADAS.COM. Therefore, if you wish to reduce the time for which they are stored, remember that you can do so through your browser as indicated below.

How can I withdraw my consent or disable cookies? Know your rights

The holders of the personal data may exercise their rights of access, rectification, deletion, portability, and limitation or opposition or withdrawal of consent by sending a written request to the address of our DPO: dpo@eventim.es.

In addition, with the Cookies Configuration tool, you have the possibility to reject or accept Cookies that require your consent, and to withdraw your consent for optional Cookies at any time. Withdrawal of consent will not affect the lawfulness of the processing based on the consent you have given prior to its withdrawal.

You can also block and delete cookies by modifying the settings on your internet browser. Most browsers allow you to reject or accept all cookies or only accept certain types of cookies. The process of managing and deleting cookies can be found in the ‘settings’ function built into your browser. If you wish to generally limit the use of cookies, you may not be able to use all the interactive features of our website. Remember that, if you wish so, you can also disable cookies on your Internet browsers. These are the links for the most common browsers on the market:

For more information on Internet Explorer, click here.
For more information about Chrome, click here.
For more information about Opera click here.
For more information about Mozilla Firefox, click here.
For more information about Safari, click here.

Last update: March 2026